Whilst we don’t actively encourage dogs to come to the park, we do welcome calm, friendly, older dogs with responsible owners – but the park isn’t suitable for excitable puppies or dogs that may find busy, noisy environments stressful. 
 
You must book a ticket for your dog, which covers a small charge for cleaning costs. They must be kept on a short lead by an adult 18 years+ and never be left alone in vehicles. You’ll need public liability insurance and must agree to our dog policy on arrival. 
 
Our dog policy: 
 
We’re happy to admit very calm, friendly and well-behaved older dogs with responsible owners – the park is not suitable for excitable puppies. Please note that you must have public liability insurance that covers your dog/dogs (normally included in standard dog insurance policies – annual membership to the Dogs Trust for £25 also provides this cover). 
 
We want to continue to accept dogs and in order to do this we need to minimise ill feeling and complaints from other guests, we therefore ask you to think very carefully before bringing large or potentially intimidating dogs to the park. To help us continue allowing dogs into the park, please only bring them if you have no alternative (i.e., if you can’t leave them at home or with someone). Dogs must not be left in any vehicle parked at the park. 
 
We charge a small fee per dog to cover admin and cleaning, and to limit numbers. During peak times, please book online in advance to ensure space for your dog.  Dogs are not permitted on rides (except the train).

The management reserve the right to approach your dog / dogs to assess their temperament and any dog showing signs that they could cause potential upset or harm to other guests (especially younger children) will not be admitted or will be asked to leave. This includes excited behaviour, such as excessive barking and jumping up. Dogs that may upset or harm others (e.g., by barking, jumping) will not be admitted or may be asked to leave. 
 
All dog owners will be required to sign a form on entry agreeing to the following: 

- I am responsible for my dog at all times while on your premises, and I have public liability insurance. 
- I’m confident my dog will remain calm in indoor areas with noise, children, and other dogs. 
- My dog will be held on a short lead by an adult (18 years+) at all times. Retractable leads must be locked short. 
- I won’t take my dog to the bird of prey shows, bird centre, carpeted play areas, or Little Stars. 
- I will clean up after my dog (poo, wee or vomit - including indoors), asking staff for help if disinfection is needed. 
 

 Any breaches of this policy will result in being asked to leave the site. 

Opening days and times vary throughout the year. Please visit this link for the most up-to-date opening times, pricing, and to book your tickets in advance – especially during school holidays. 

Bare skin, nylon and polyester WILL burn on the slides - to avoid friction burns and damage to clothing please wear appropriate trousers/leggings, long-sleeved tops and socks.

For hygiene purposes socks are mandatory throughout our play areas - we sell spares if needed. 

We’re proud to be an all-weather attraction, but make sure to bring warm and waterproof layers according to the forecast.

Sensible shoes are a must if you want to enjoy all of the fun on offer!

All rides and shows are included in your ticket price. A few activities have a small extra charge. These are: 

• Penalty Points Pro  - Footie fans won't be able to resist the challenge of our penalty shoot-out game! 

• Ninja Stars Arena - We charge a small fee per wristband (which can be kept and reused on future visits, plus they make great souvenirs!) your first game is included! 

• Pottery Painting - If you would like to paint your own masterpiece, the ready-made pottery animals, pots and ornaments are individually priced, and of course you get to take them home! 

We offer special packages on bookings for educational / youth groups, pre-school groups and disabled groups. To find out more, please see here. 

We don't normally offer discounts on our standard rates for groups of family and friends - although we will consider requests for groups of more than 25 people. Please Email Us for more information.

Yes – we offer discounted tickets for disabled guests and carers, seniors 65+, and Blue Light/MOD/NHS personnel. Full details of eligibility are available when booking. 

Once you’ve visited us for the first time, you can pick up a re-admission voucher which saves up to 50% off future visits when you book online, in advance. See “How do I use my re-admission voucher?” for how to make the most of your re-admission voucher. 

Use your re-admission voucher to benefit from up to 50% off future visits when you book online, in advance!  

Just book your re-admission tickets here. Please note the booking MUST be placed using a card in the same name as your voucher and the voucher holder must attend on the day. 

T&Cs: Your voucher is not valid in conjunction with other offers and not transferable to other people. Extra charges will apply if you fail to present a valid voucher at the park entrance on the day of your visit. Re-admission tickets are limited on peak days. 

If you have visited since last November and can show proof of payment (an online booking or bank statement), we’ll be happy to honour the re-admission price. Just bring this proof with you as you’ll need to show it at the entrance to validate your booking and pick up a new re-admission voucher. You will also need to pay using a credit card in the same name as the original booking or provide photo ID that matches the name on the original booking. 

When you have your new voucher, simply book your re-admission tickets online using a card in the same name as your voucher and please be aware that the voucher holder must attend on the day. 

T&Cs: Your voucher is not valid in conjunction with other offers and is not transferrable to other people. Extra charges will apply if you fail to present a valid voucher at the park entrance on the day of your visit. Re-admission tickets are limited on peak days.

Please refer to the terms of booking for our refund / cancellation policy. 

To visit using complimentary or free tickets, you will need to book online, in advance. Please remember to check the expiry date on your tickets and bring them with you on the day, so that we can validate your eligibility. Complimentary or free tickets are not valid during August or on special event dates including Christmas and on other peak days we may limit the amount of spaces available.  

Of course! We offer gift vouchers for different amounts which can be used online or at the entrance to the park. You can find out everything you need to know and purchase them here. 

We accept card payments and cashless payments (including Apple Pay and Google Wallet) at all tills - at least one till in each area also accepts cash payments. 

We strongly recommend booking your park entry online in advance of your visit to ensure you have your tickets before you arrive and avoid any disappointment on busy days.  

Only the heaviest of downpours, lightening and very strong winds can affect our coasters! We may also close the Bouncing Pillows if the rain makes them too slippy. However, the famous Devon mizzle is no challenge to our outdoor fun, so make sure to pack your waterproofs! 

Sorry, no. All under 18s must be supervised by a responsible adult at all times. 

Yes – we've designed our park for all ages and for families to be able to play together. Our rollercoasters, dodgems, Ninja Stars interactive assault course, Bouncing Pillows and live shows are popular with teens.

Plus, separate tickets are available from North Devon Wake Park, just next door to us, for older thrill-seekers.  

For your convenience, we do have lockers available. They are located at the entrance of Planet Play and are £2 for 3 hours or £5 for all day. You are also able to access your car at any point throughout the day and return to the park as often as required. 

We’ve got baby changing facilities throughout the park, as well as microwaves for warming food and bottles. Our indoor play areas also have designated toddler spaces for safe and fun play. 

The park is all on one level so most areas are accessible to buggies and wheelchairs, and we have accessible toilets and baby changing facilities too.

For older disabled guests, our first aid room with bed is available on request for changing. 

Click here for more information on accessibility

If you have specific access needs, feel free to get in touch ahead of your visit and we’ll do our best to help. 

Yes – if you need to pop out during the day, just let the team at the entrance know and we’ll make sure you can come back in. 

Yes! You're more than welcome to bring a picnic – we have plenty of indoor and outdoor seating where you can enjoy your food. We just ask that you don’t bring food into the cafés or food outlets on-site. 

The Milky Way is a family run business, and we endeavour to support several charities every year. We are happy to receive applications from registered UK charities based in Devon and Cornwall or from local people who are raising money for National Charities (in which case we will need supporting documentation on letter headed paper that explains what the fund raising is for). We will also consider requests for community engagement projects based in Devon and Cornwall. Please click here for full information about our Charity Donations.

The Milky Way is easily accessible from the A39 - find full details of how to get to us here.

We have several cafes at The Milky Way, all of which are open in the peak season. Planet Play's Cafe, the Ice-cream hut and the Starlight restaurant may be closed on quieter days. You can find more details here.

All rides and shows are included in the ticket price. The only additional charges are for our Penalty Pro Football game £2, pottery pieces if you wish to paint in Spaceramics from £4+ and our Ninja Stars wristband with first credit included £2.95 (and extra credits £1.50 each). Wristbands can kept and reloaded with more credits for your next visit.

Should you not be able to make the date of your visit, we will be happy to move your booking to another day with 12 months of the orginal date, subject to a small administration charge. Please email info@themilkyway.co.uk us before the date of your visit with your booking number and brief message that you wish to move your booking and we will reply to confirm the administration fee, which will be payablw when you arrive at the park.